Fixed an issue where CHSP respite sessions could include meal detail fields even when no meal was provided, which caused the DEX file to be rejected. Meal details are now only included when Meal Provided is set to Yes. Meal Delivery services are unaffected and always include meal details, as required.

This release fixes a timesheet saving issue for providers with large numbers of timesheets, a problem where tasks created by a workflow were not appearing in the app, and a Pay Cat allowance export issue.

Fixed an issue where the Save Changes button on the All Timesheets page could stay greyed out after running Calc KM, particularly for providers with a large number of timesheets. Saving now processes reliably and the button no longer gets stuck, so your changes save as expected.

Fixed an issue where tasks created automatically by a workflow (such as Agreement Alert) were not showing on the Client Profile, in the Notes Report, or in Tasks search, even though they had been created. These tasks now appear in the relevant screens for the assigned user.

Fixed an issue where exporting allowances to Xero through Pay Cat could fail with a generic error and no detail. Allowance exports now handle larger employee lists correctly and return the actual Xero error message when something goes wrong, making any issues easier to resolve.

This release brings CHSP DEX Stage 3 reporting support live and a fix for Support at Home dashboard figures.

CHSP DEX Stage 3 session-level reporting is now live. This covers the new mandatory fields required in DEX submissions (session location, meals, subcontractor/volunteer status and more). A banner in-app will guide affected customers, and full detail is available in the support centre:

The Stage 3 functionality is enabled for most CHSP providers with this release. One field, Session Location, does not have a default value and must be set on the services that use it (Meal delivery, Flexible respite, and Individual social support). If one of these services is reported without Session Location set, the DEX export will return an error.

For this reason, providers who have DEX activities which require Session Location must configure their Session Location fields before we are able to enable Stage 3 within Visualcare. Please follow the guidance in the Support Centre articles above to configure these fields. All other providers are enabled on release.

Fixed an issue where Planned Spend figures could differ between the Individual SAH Dashboard and the SAH Organisation Dashboard after a budget refresh. Both dashboards will now update automatically and show consistent figures, with no need to manually refresh the Organisation Dashboard.

Our second July release is now live with updated Support at Home quoting rates, fixes for the SAGE invoice export and Support at Home statements.

Updated the Support at Home quote tool with the government's Schedule of Subsidies and Supplements effective 1 July 2026. Quotes dated on or after 1 July 2026 will automatically use the new classification and supplement rates, while quotes dated earlier will keep the previous rates so existing quotes are unchanged.

Fixed issues where the SAGE invoice export could apply GST to GST-free lines, pull through incorrect accounting codes for some line items, and export unit amounts lower than those recorded in Visualcare. Exported invoices will now reflect the rates, accounting codes, and tax settings configured in Visualcare, so exports no longer need to be corrected manually before loading into SAGE.

Fixed an issue where a participant's Home Modifications budget was not shown on their statement, either as a budget graph or in the Budget Information section, even though the budget existed on the participant's record. Home Modifications budgets will now appear on statements alongside other budget types.

The updated NDIS Support Catalogue is now available in Visualcare. It reflects the 2026-27 NDIS pricing schedule released on 3 July 2026.

If you already updated your pricing before 14 July 2026, please follow the steps again. The NDIS has added new Support Items that were not included in the initial release.

Your existing pricing will not change automatically. When you are ready, update your NDIS pricing by following the steps in our guide: Update NDIS Pricing.

You will also need to update your Supported Independent Living (SIL) agreements to the new NDIS line items. Follow the steps in our guide: Update your SIL agreements to the new NDIS line items.

Questions? Contact our support team through the helpdesk.

Our first July release is now live with fixes for several issues affecting the Support at Home Organisation Dashboard, Budgets, and Reconciliation and a fix for location rostering.

This release introduces Pay Cat Connect, an integration that brings automated SCHADS Award interpretation into your rostering and payroll. Pay Cat handles the award interpretation, and Visualcare gives your rostering and payroll teams the cost visibility to act on it.

Pay Cat Connect adds two capabilities, depending on your plan.

See the real-time SCHADS cost of a shift while you are still on the client roster. When you assign a worker and interpret the shift, Pay Cat looks across the whole pay period, so if that worker has already picked up hours elsewhere, you see the overtime, broken shift or minimum engagement impact before you finalise the roster, not after payroll has run.

Send approved timesheets to Pay Cat, review the interpreted costing grouped by worker, then export the costed payroll to Xero or MYOB.

Pay Cat's SCHADS Award interpretation has been independently audited by Effective HR and legally certified by SLF Lawyers, so your teams are working from award logic that has been verified by HR and legal specialists.

Pay Cat Connect replaces the legacy vAir interpretation and covers the full SCHADS Award, a significant upgrade on what vAir could do.

Want it switched on? Reach out to your customer success manager.

We have updated the NDIS Support Catalogue in Visualcare ahead of the annual NDIS support price changes that apply from 1 July 2026.

The updated NDIS Support Catalogue is now available in Visualcare. It reflects the 2026-27 NDIS pricing schedule released on 22 June 2026.

Your existing pricing will not change automatically. Once you are ready, you can update your NDIS pricing by following the steps in our guide:

We recommend applying the update so your pricing is ready to go from 1 July 2026.

If you have any questions or need help with the update, please reach out to our support team. We are happy to help.

Our second June release is now live with fixes for several issues affecting the Support at Home Dashboard, Statements, Invoicing, Worker Timeline, and Documents.

Our first June release is now live with fixes for two issues that have been affecting statements and the Support at Home Dashboard.

Fixed an issue where participant statements showed incorrect figures for clients with Home Care Package (HCP) or Commonwealth Unspent Funds (CUF) utilisation. In the Ongoing summary, the utilised amount was being incorrectly deducted from the available budget rather than added to it, causing the remaining balance to appear lower than it should be. Statements will now calculate and display the correct figures.

Fixed an issue where March statements (and later months) were not appearing in the Support at Home Dashboard for some providers, even when the statements had been successfully generated. These are now visible as expected.